I'm Rhonda Parrott, a Senior Design Operations professional based in Portland, OR. For nearly a decade, I've been building the systems, processes, and infrastructure that allow design organizations to do their best work.

My career has taken me from Mailchimp, where I digitized a physical employee recognition program for 2,000+ global employees, to Pinterest, where I built the operational backbone of the Gestalt Design System and drove 90% adoption across mobile and web surfaces. Most recently, I applied DesignOps principles to build an entire firm from zero at Vantage PDX.

I'm drawn to the messiest, most ambiguous operational problems; e.g. the ones where the answer isn't obvious and the process doesn't exist yet. I specialize in turning those situations into durable systems: automated, documented, and built to scale without me.

Outside of work, I'm an active member and contributor to the DesignOps Assembly community, and I'm currently working toward my PMP and CSM certifications.