Rhonda Parrott
Rhonda Parrott
Senior Operations & Strategic Program Manager
I build the operational systems that let lean teams do more without adding headcount.
⌯⌲ rhondamparrott@gmail.com | [in] LinkedIn
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OPEN TO WORK
For nearly a decade, I've found where the friction lives and replaced it with infrastructure that runs itself. Design systems. Program operations. Zero-to-one business builds.
I specialize in identifying systemic bottlenecks and replacing them with automated, durable workflows. My work spans Pinterest, Intuit, Mailchimp, and PENN Entertainment, and I've consistently delivered high-impact measurable results: 90% design system adoption, 80% reduction in admin overhead, and $549k in cost savings.
Case Studies
Case Studies
90% adoption
80% less overhead
<24h response
70% less context-switching
6 automated workflows
$549k saved
80% satisfaction lift
Award winning Ops
Founding role
Full-stack ops
Brand + systems
What I Bring
What I Bring
DESIGN OPERATIONS & SYSTEMS
DESIGN OPERATIONS & SYSTEMS
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DesignOps Strategy & Scaling
Design Maturity Models, workflow optimization, and building zero-to-one strategic infrastructure.
Design System Governance
Component library management, multi-platform tracking, and global design-to-engineering handoff.
Product Design Strategy
UX design lifecycle management, User-Centered Design (UCD), Information Architecture (IA), and design sprints.
Quality & Compliance
Usability testing logistics, documentation standards, localization workflows, and Accessibility (a11y) compliance.
Systems That Scale
I build operational infrastructure that outlasts me. Automated, documented, and optimized for the people who'll use it long after I've moved on.
PROGRAM MANAGEMENT & DELIVERY
PROGRAM MANAGEMENT & DELIVERY
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Cross-Functional Delivery
Technical Program Management (TPM), Project Lifecycle Management (PLM), and Product Development (PDLC) alignment.
Planning & Execution
Strategic roadmapping, project scheduling, milestone tracking, and complex dependency mapping.
Agile Frameworks
Scrum, Kanban, and Waterfall methodologies; sprint planning, backlog grooming, and issue resolution.
Risk & Governance
Risk mitigation, ambiguity management, change management, and legal document governance.
Clarity at Scale
Stakeholders know where things stand. Teams know what's next. Leadership has what they need to make decisions.
OPERATIONAL LEADERSHIP
OPERATIONAL LEADERSHIP
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Cross-Functional Leadership
Matrix organization navigation, stakeholder management, and executive reporting flywheels.
Business Operations
Capacity planning & modeling, resource forecasting, budget tracking, vendor management, and procurement.
Process Architecture
Service blueprinting, SOP creation, SLA management, and continuous improvement rituals.
Culture & Organizational Health
Empathy-driven leadership, conflict resolution, onboarding efficiency, and building collaborative team community.
Process as Product
I treat every workflow like a product: with users, friction points, iteration cycles, and measurable outcomes.
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