RHONDA PARROTT

Senior Operations & Strategic Program Manager

Portland, OR | 770.896.5968 | rhondamparrott@gmail.com | linkedin.com/in/rhondamparrott | www.rhondaparrott.com

Strategic Operations Leader with nearly a decade of experience finding where friction lives in an organization and replacing it with infrastructure that runs itself. I’ve built businesses from zero to one, engineered automation frameworks that cut administrative overhead by 80%, and driven cross-functional system adoption as high as 90%, all without adding headcount. Leadership trusts me to convert ambiguity into scalable systems, align matrixed stakeholders, and free lean teams to focus on the work that actually moves the business forward.

Pinterest | Design System Program Manager & Strategic Producer
Nov 2024 - Feb 2026

• Served as the operational lead for a cross-disciplinary team within a matrixed organization, managing daily operations, task prioritization, and team focus.

• Transitioned the Gestalt Design System from scattered resources to a durable operational system, building a Jira Automation Framework that reduced manual administrative overhead by 80%.

• Orchestrated a cross-functional governance model that drove up to 90% system adoption across core mobile and web surfaces.

• Developed a data-driven capacity planning model that optimized designer allocation across five distinct scrum teams, aligning resource distribution with roadmap priorities.

• Improved team responsiveness from one week to under 24 hours by implementing a new On-Call rotation and support pipeline.

• Orchestrated the cross-functional alignment of the Gestalt Documentation Site, centralizing scope and tracking across Design, Content, and Engineering.

• Partnered with Design Management to automate onboarding processes, reducing time-to-productivity for new hires to same-day results.

• Authored an end-to-end Design-to-Engineering handoff convention, transitioning fragmented requests into structured, multi-platform batch releases.

Penn Entertainment (theScore / ESPN Bet) | Senior UX Design Operations Strategist
Apr 2024 - Oct 2024

• Engineered the Design System intake architecture and led an end-to-end redesign, facilitating team workshops and retrospectives to ensure a successful launch while decoupling design execution from Slack-based interruptions through six automated workflows.

• Achieved a 70% reduction in context-switching and reported distractions for the engineering and design organizations by establishing clear SLAs and automated notification streams.

• Developed documented ways of working, Standard Operating Procedures (SOPs), and standardized team rituals, templates, and playbooks to address operational bottlenecks in a fast-paced environment.

• Owned recurring team rituals used to communicate large-scale changes, work shares, and team metrics.

Intuit | Design Program Manager
Nov 2021 - Apr 2024

• Directed functional operations for a multidisciplinary team (UX, Engineering, Product, Research) to deliver solutions exceeding business objectives.

• Managed four concurrent programs, creating 12 specialized playbooks that improved team productivity by 10% and reduced operational bottlenecks by 20%.

• Scaled internal platform systems for open-source contributions, driving continuous process improvement, toolset advancement, and workflow efficiency.

Mailchimp | Supply Chain & Fulfillment Program Manager
Mar 2021 - Nov 2021

• Directed day-to-day operations for End-to-End Supply Chain Management, serving as the central organizational authority for enterprise-wide fulfillment, corporate inventory levels, and complex vendor capabilities.

• Partnered with Legal, Accounting, Finance, and Business Operations business units to deliver predictive monthly financial forecasting, precise utilization reporting, and comprehensive budget models.

• Interfaced with external agencies and production vendors to streamline the end-to-end procurement process, ensuring strict adherence to compliance standards, accurate asset delivery, and optimized payment schedules with Accounts Payable.

• Conducted extensive market research on emerging vendors and product pipelines to capture the highest value margin for corporate initiatives, acting as an internal operational consultant for complex post-production and fulfillment lifecycles.

• Orchestrated supply chain scaling for massive corporate marketing events, delivering automated inventory control that minimized waste while capturing a 25,000kg CO2e reduction in carbon emissions (Recognized with the 2021 Spotlight Award).

Mailchimp | Senior Design Producer
Sep 2018 - Mar 2021

• Led the transformation of a legacy physical employee reward and cultural program into an equitable, global digital platform for 2,000+ distributed employees, boosting internal corporate satisfaction ratings by 80% (Awarded the 2018 Gold Freddie).

• Devised and executed a $550k data-driven inventory optimization strategy that successfully audited and eliminated 28 tons of operational waste, securing immediate overhead savings and a lasting decrease in environmental impact.

• Guided the lifecycle production of over 250 concurrent physical and digital initiatives for global corporate deployments, blending Agile, Scrum, and Waterfall frameworks to safeguard on-time milestone delivery.

• Overhauled legacy tracking and warehouse fulfillment protocols, yielding a direct 60% uplift in operational workflow efficiency.

• Authored the organization's first comprehensive Design Operations Playbook, detailing foundational strategies, workflows, and standards used to streamline creative processes.